FAQs
What do I need for virtual privates and classes?
Your tech:
Be sure you have a good internet connection and a device where you can clearly see the screen. A phone or tablet is great in a pinch but I will not be able to see much of you. Laptop or Desktop is a great option to see me while also allowing me to see you! Try casting to your smartTV from your computer to see me on the big screen!
Crappy internet connection? Try running a speed test to be sure your internet can handle video streaming. You can also use a booster like eero to be sure your internet stays strong no matter how many devices are active in your household.
If you don’t already have an external webcam, and you plan to take multiple series or private sessions, consider purchasing an inexpensive web camera that will allow for a larger angle. A larger angle will allow me to see all of you in the frame and means we don’t spend time adjusting the camera during your session. Alternately a small clip-on lens can do the trick for tablets.
Have a tablet? Grab a tripod to keep it stable while still enabling the ability to tilt it as you move around.
Your space:
Clear a space where you can comfortably lay down and move your arms and legs as though you were making a snow angel.
If you need to push a coffee table out of the way, or slide the couch over, it’s a good idea to put in that minimal effort. Your experience will be much better if you aren’t worrying about knocking a lamp over.
Take a moment before class or your session to securely set up your screen so it’s in a place you can easily see it from the floor or standing.
To enable me to see you best, be sure you are not directly in front of a window or similarly silhouetted in bright light coming from behind.
Do you need fitness equipment for your session or series? Check our props page for everything you need!
You:
Have you eaten today?
Do you need some water?
Is the temperature OK?
Would it help you to transition to our session or class together if you lit a candle or created a place in your home that is always for your workouts?
Consider keeping all your fitness props in one place so you don’t need to look for them.
How would you want to set up this space if you were doing it for someone else?
Is it a space you like to be in? If not, choose a different space, even outside can work!
Be sure you are free from distractions such as TV, noise, pets and people who may want your attention. This is YOUR time and you deserve the peace and quiet!
7 Week Series Policies and Info:
Classes and Workshop purchases should be treated as though you are entering a studio space and should not be shared. This is not Netflix, it is a small business. If your roommate or partner wants to participate in the class or workshop, please be sure they have paid for their participation and access to the information and teaching that will be provided.
You have access to all your recorded classes and HW for the duration of the series until the next series begins. Between each 7 week series there is normally a 1-2 week break. You will have access to your classes and HW during that break.
Live classes are not guaranteed. If live class does not occur a recorded class of the same series will be provided. There are no refunds or discounts for live class cancellations.
Where do I find my account info, receipts etc.
If you are taking private sessions, a series or a workshop, you can find all your payment and account info in your Teachable account. We do not store your credit card info and have limited access to your profile. Most of your information should be readily available to you in your secure Teachable account and teachable also provides 24/7 chat help!
I’m stressed. I’m not a tween, I don’t understand technology, I’ve never heard of zoom, my computer is ancient… I’m already overwhelmed!
Don’t worry! I’m no tech-nerd. If you are really worried about setting up your first session we can do a little phone call to walk you through setting up zoom and understanding screen placement. Just email us to set that up.
Can Cadence really see me? I feel like it’s better in person...
I can really see you! As long as you have the lights and position your screen so you can clearly see yourself - I can clearly see you! Surgeons use cameras to do surgery! You are able to control your environment and be comfortable and private in your home and I am able to teach what I love to people in different time zones and countries!
What are your policies etc.?
Policies such as refunds and use etc. are all found on our terms and conditions pages.
Shortest version:
No Refunds. All imagery/video/sessions and classes are the sole intellectual property of Brooklyn Strength and cannot be recorded, copied or reproduced without consent by Cadence Dubus, Brooklyn Strength.